Case Management

About the Program

DUE TO THE COVID-19 RESPONSE, HOURS OF OPERATION HAVE BEEN REDUCED. CLICK HERE FOR DETAILS.

Case managers can support clients to navigate parts of the social system that impact on their quality of life. This could be in areas of: education, employment, housing, income supports (Ontario Works, ODSP), legal and immigration. Services may include:

  • Support in navigating various systems – education, legal, immigration, housing, employment, pregnancy and parenting supports
  • Engagement with CAS
  • Referrals to other community organizations and government services.
  • Help with completing applications/forms
  • Some accompaniments to key appointments.

Eligibility

Individuals who are:

  • Homeless
  • Indigenous
  • Low income
  • Underhoused
  • Unemployed
  • Immigrants and refugees
  • Seniors
  • Individuals living with mental health and substance use issues

Languages of Service

English, with interpretation available as needed


Dates & Hours

Monday – Friday 9am – 5pm *some evening hours available


Contact

  • Parkdale Site: For Registered Clients
  • Queen West: 416-703-8482 x 2106

Catchment Area

There is no catchment restriction if you are homeless or indigenous.

For all other groups, the catchment area is the boundaries of Parkdale Queen West CHC: Yonge/Lakeshore/Bloor/Parkside

Philosophy / Approaches

Our case managers work from an anti-racist, anti-oppression, harm reduction, and trauma-informed approach.