Accessibility, Equity, and Non-Discrimination


  • It is the Parkdale Queen West Community Health Centre’s policy that, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), and with our values, we are committed to providing inclusive and responsive goods and services in a manner to our clients, visitors, volunteers and employees that respects the dignity and independence of all persons with disabilities.
  • We will work diligently to ensure that the core principles of dignity, independence, integration and equal opportunity will guide the service delivery to persons with disabilities. We respect and support the principles and requirements set out in the AODA. We will ensure that our communication, use of assistive devices, interaction with service animals, support persons and training for staff, will be consistent with the AODA.
  • We are committed to ensuring that we create an inclusive environment that is fair, equitable, barrier-free and accessible.
  • If you require documents in an alternative format, please contact Pixley Bailey by email.

AODA customer service standard policy 2018

Equity & Non-Discrimination

Parkdale Queen West Community Health Centre supports the understanding that the diverse communities served by the organization contribute to the growth, enrichment and strength of the organization and of the larger community. We are also sensitive to the fact that various oppressed groups in our communities often encounter barriers to full access and participation.

As a service provider and employer, Parkdale Queen West, consistent with the Ontario Human Rights Code, will not tolerate and will address any intentional or unintentional acts of oppression towards an individual or a group of people that creates barriers to access or inclusion on the basis of race/colour, ethnicity, ancestry, religion/creed, socio-economic class, gender, sexual orientation, gender identity, receipt of public assistance, political affiliation, record of offences, level of literacy, citizenship/immigration status, country of origin, religion, mental health status, age, type of housing, neighbourhood of residence, language, family status, health status, ability or any other personal characteristics in all aspects of its operation and at all levels of the organization.

Parkdale Queen West is committed to ensuring that our mission and operations embrace our entire communities. Parkdale Queen West encourages our communities to participate fully and to have complete access to our services, employment, Board membership and volunteer opportunities. We will make every effort to see that our structure, policies and systems reflect all aspects of the total community and to promote equal access to all.

We are committed to ensuring that we create an environment which is free of discrimination and harassment. Members of the Parkdale Queen West communities are entitled to fair and equitable treatment.

Parkdale Community Health Centre Access and Equity Policy