What Do You Think PQWCHC does particularly well
- Amazing and caring providers
- Serves vulnerable and marginalized populations well and eliminates barriers
- Great communication and quickly responds to requests
- Feel treated like a person
- Clients feel listened to and not rushed
- Staff are professional, accessible, respectful
- Excellent quality of care
- Range of services that meet the needs of the individual and community
- Can get appointments quickly, urgent care available
- Saving lives with programming
- Everything, all around great programs & services
- Services are inclusive
- Provides a clean, safe, place for all
Primary Health Care
- Patience and time providers give
- Non-judgmental
- Having a regular provider that is accessible
- Mutual respect
- All staff are kind, professional and knowledgeable
- Referrals to other services when needed
- Ability to be actively involved in my own health care & feel ok to ask questions
- Ability to access range of health care services in one place
- Access to Triage Nurse for urgent matters
- Overall quality of care
- Receiving thorough and comprehensive care
Harm Reduction
- People’s lives being saved
- Knowledgeable, non-judgmental staff
- Holistic care – e.g. wound care, food provided
- Friendly, welcoming
- Safe consumption room – provides safe setting
- Clothing & hygiene products
- Access to get drugs tested
- Treated like a person
- Sense of community
- Compassionate staff & services
- Supplies are readily available and varied
Counselling & Mental Health Care
- Understanding, caring & empathetic counsellors
- Harm reduction focused
- Being listened to and not judged
- Virtual services
- Case management
- 4Winds, Traditional Healing
- Connecting with counselling staff with lived experience
- CBT & DBT services
- Coping skills taught, e.g. Mindfulness
Dental Services — Queen West
- Affordable or sometimes free
- Fast access to appointment
- Dentists are knowledgeable and informative
- Good staff and service
- Help when needed most
- Accessible location
Health Promotion
- 5Ps – provides help, support & valuable information
- Resource support – food & vouchers
- Lactation consultants
- 4 Winds – culturally specific & harm reduction focused
- Seniors program
- Diabetes program
- Cooking classes
- Getting to know others & sense of community
- Staff are informative, approachable & supportive
Recommendations for Improvements at PQWCHC
- Use of secure email to reduce dependence on phone calls for communication.
- Less wait-time on phones
- Be more proactive with making information available.
- Faster access to book.
- More self-service options for clients to communicate as well as book appointments.
- Regularly updated website.
- Newsletters – promote more to clients and email them.
- Appointment reminders by text or email.
Primary Health Care
- Longer hours & weekend services
- Shorter wait-times for an available appointments
- Make it easier to get through to reception staff by phone. Queue times too long.
- Staff retention
- Larger program space
- In-clinic wait-time
- Online access to book and communicate with providers
- More urgent, same-day appointments
- Electronic access to records
Dental Services — Queen West
- Reduce wait-time to get appointment
- Remove all cost
- Provide more preventative care info
- A wider range of services
- Access for biannual teeth cleaning and yearly dental check-ups
- Improve denture quality
Harm Reduction
- More privacy
- More hours
- Promote access to other internal services, e.g. dental, counseling, HP services
- More resources – clothing, presto, variety of supplies, food
- Keep SOS
- Improve Nursing line response time
- Inclusion of clients in decision-making process.
Health Promotion
- More in-person programs
- More seniors programs
- Help people know how best to connect with other services at the Centre, e.g. counselling
- More funding for more programs
- Food & TTC
- Evening & longer hours
- More peer-led training groups
- More outings
- Enlarge program space
Counselling & Mental Health Care
- Provide help with finding other services when transitioned out
- More follow-up
- More group counseling programs
- More Trauma, ADHD specialized therapists
- More available counsellors
- Psychiatry appointments too short.
- Shorten wait-time to re-register