Providing and leading equitable, accessible, comprehensive healthcare for people where, when, and how they need it.

Client-centred – We make our work client-centred by meeting individuals where they are and providing compassionate care to support their informed choices in a safe, accessible, non-judgmental space, throughout their journey.

Community Responsiveness – We respond to the needs of our clients and communities by listening to them and acting promptly through an integrated, flexible, and evidence-informed approach. We collaborate with external partners to plan and deliver services.

Social Justice, Equity, and Access – We advocate for social justice, equity, and access by providing a point of entry that challenges individual and system barriers. We collaborate with external partners to effect system change that eliminates barriers for marginalized communities and promotes population health.

Capacity Building – We build the capacity of clients, staff and sectors through support, empowerment, education and opportunities.

Humility and Reconciliation – We recognize that reconciliation is a journey and will work towards building a renewed relationship with First Nations, Inuit and Metis peoples based on the recognition of rights, respect and partnership. We will undertake this with 
humility, acknowledging ourselves as learners in a continuous process of self-reflection. This self-reflection enables us to understand personal and systemic discrimination and to develop and maintain respectful processes and relationships based on mutual trust.

Accountability – We respond to and deliver on our commitments to clients, staff, communities, and stakeholders through open and transparent communication.