Parkdale Queen West Community Health Centre (Parkdale Queen West CHC) is committed to protecting your personal health information in accordance with the Ontario Personal Health Information Protection Act, 2004 (PHIPA) and other applicable laws.

We take the following measures to safeguard your privacy:

• Protect your personal health information from theft, loss, and unauthorized access, copying, modification, use, disclosure, or disposal
• Conduct audits and investigations to ensure privacy compliance
• Require everyone who performs services for us to uphold strict privacy standards
• Collect and use only the minimum amount of personal health information necessary to provide or facilitate your care and services

We collect your personal health information:

• Directly from you or someone acting on your behalf
• From other sources involved in your care (e.g., labs, diagnostic imaging facilities, or partner agencies) when permitted by law or with your consent

This may include details such as:

• Your name, date of birth, address, and health history
• Records of your visits to Parkdale Queen West CHC
• Information about the treatments and services you receive

We may use and share your personal health information to:

• Provide you with healthcare and services
  • Including within your circle of care, which may involve physicians, nurses, social workers, community workers, and support staff
• Obtain payment for your treatment and care
  • (e.g., from OHIP, WSIB, or private insurers)
• Plan, administer, and manage our operations
• Conduct risk management and quality improvement (e.g., client satisfaction surveys, complaint follow-up)
• Support teaching and training of staff
• Comply with legal and regulatory requirements

• You may access and/or request corrections to your personal health information
• You may withdraw consent for some uses and disclosures (unless required by law) by contacting our designated Privacy Contact Person