Coronavirus Update: Postponing Non-urgent Appointments

Please note, in order to help protect our clients and others during this time, we will be postponing all non-urgent in-person appointments until further notice. We are also screening all clients at the door.  This is for everyone’s safety and the safety of others. During this time, please try to keep washing your hands, stay away from crowded spaces, and keep at least 2 meters space between yourself and others.

Please keep reading for more details on:

  • How to tell if you have coronavirus?
  • What to do if you are sick, but didn’t travel and have not been in contact with someone that has travelled
  • You need your medications renewed
  • You already have an appointment coming up
  • You would like to book an appointment

If you have symptoms of coughing/fever or upper respiratory illness AND are having trouble breathing, chest pain, dizziness, weakness or other severe symptoms, please go to the nearest ER or call 911 immediately. Tell them your symptoms and/or travel history.

1) How do I tell if I have coronavirus (COVID-19)?

If you are worried that you or someone close to you has COVID-19, use this self-assessment tool online (questions also below) to find out what to do next.

Are you feeling unwell with any of the following symptoms:

  • Fever, new cough or difficulty breathing (or a combination of these symptoms)?
  • Muscle aches, fatigue, headache, sore throat, runny nose or diarrhea?
  • Symptoms in young children may also be non-specific (for example, lethargy, poor feeding).

AND have experienced any of the following:

  • Have you travelled outside of Canada in the last 14 days?
  • Does someone you are in close contact with have COVID-19 (for example, someone in your household or workplace)?
  • Are you in close contact with a person who is sick with respiratory symptoms (for example, fever, cough or difficulty breathing) who recently travelled outside of Canada?

If you answered “YES” to the questions above, then please call the Community COVID-19 Assessment Centres (CACs) listed below, as you likely will need to be tested. There will be a phone wait-time. We cannot test you for COVID-19 infection at PQWCHC, so please be patient and stay on the phone with the CACs, they will book you for a test if you need it and provide you with more information.  Alternatively, if you answered “YES” to all the questions above, you can put on a mask and present to the assessment centres at St. Michael’s Hospital (Li Ka Shing) or St. Joseph’s Hospital, please see details below.

The following Community COVID-19 Assessment Centres (CACs) currently exist:

Please keep checking the websites above for updated information.


2) I am sick, but I didn’t travel and I have not been in contact with someone that has travelled.

Right now, if you are sick with routine cold symptoms (runny nose, sneezing, coughing, body aches) and did NOT travel outside Canada and have NOT been close to anyone who has travelled outside Canada, you do not need to come into the clinic. You should stay home until your symptoms have resolved for 48 hours. You can look up flu facts for more information on how to take care of yourself here:

If you are worried about your symptoms please call and ask to speak with a nurse. If the nurse directs you to come to the clinic please make sure when you arrive that you clean your hands with hand sanitizer and put on a mask.


3) I need my medications renewed:

If you need your medications refilled, kindly ask your pharmacy to fax us a medication refill request instead of coming in to the clinic.


4) I have an appointment coming up, what will happen to that?

If you have an appointment for a routine or non-urgent matter, please consider the following (especially if you have a chronic condition, or are older than 60 years):

  • Postponing your appointment by calling to cancel and then checking in with us again in 2 weeks time
  • If it is a matter that cannot wait, please consider if your appointment can be handled as a phone or virtual appointment. Please call PQWCHC and advise the staff of this. ***Your provider will contact you as close to your scheduled appointment as possible via phone. Please be patient***


5) I would like to book an appointment, what should I do?

If you are calling or emailing to schedule an appointment for a routine or non-urgent matter, especially if you are over 60 years of age, please consider the following:

  • Postponing your visit and checking in with us again in 2 weeks time
  • If it is a matter that cannot wait, please consider if your appointment could be handled as a phone or virtual appointment.

As you may know things are evolving rapidly and we will make every effort to keep you updated with any changes to these recommendations.

Thank you for your understanding and patience!


For more information: website:

Self assessment:

Self isolation:

Self monitor:

Ontario flu facts: